Your Visit — [DATE]
[FIRST_NAME] — before we arrive, here is exactly what your service covers and what it does not. No surprises.
Your Service Level
Standard Clean
Recurring surface maintenance — dusting, vacuuming, mopping, and steam sanitization on all wet-zone fixtures each visit.
Deep Clean
Full deep-clean service — includes everything in Standard, plus interior appliances, baseboard scrub, grout treatment, and full wet-zone steam sanitization on all tile surfaces.
Move-Out Clean
Complete vacancy preparation — full deep-clean scope across every room, interior cabinets, appliances, and all surfaces to hygiene-baseline condition.
What Your Specialist Will Do
- ✓ Dust all reachable horizontal surfaces, shelves, ceiling fans, and light fixtures
- ✓ Vacuum all floors, carpets, rugs, and upholstered furniture surfaces
- ✓ Mop all hard-floor surfaces with a HEPA-rated microfiber system
- ✓ Wipe down kitchen countertops, stovetop, and exterior appliance surfaces
- ✓ Clean and sanitize bathroom sinks, vanities, mirrors, toilets, and tub/shower surrounds
- ✓ Apply steam sanitization to all wet-zone fixtures every visit (see sanitization detail below)
- ✓ Empty and reline all trash receptacles
Steam Sanitization — The Details
Not all sanitization is the same scope. Here is the exact distinction:
Standard (included):
Targeted steam sanitization on wet-zone fixtures — toilet bowl and base, sink basin, faucet hardware, shower or tub floor, and grout surrounding fixtures. Applied on every visit, no add-on required.
All Hard Surfaces ($80/room add-on):
Extends sanitization from fixtures to the room's entire hard-surface footprint — all tile floors, complete grout lines, baseboards, and hard walls. A full treatment, not just spot coverage. Available as an add-on per room.
Exclusions (always):
Wide-plank hardwood, high-gloss lacquer, and similar delicate finishes are excluded from steam treatment to prevent surface damage.
Not Included in Your Flat-Rate Scope
The following are not part of the standard service — each is available as an add-on:
- Blind cleaning — quoted and performed on a per-hour basis; not included in flat-rate pricing due to variable panel count and condition. Note: Clean Town & Country does not assume liability for plastic or vinyl blinds — prolonged UV exposure makes the slats brittle and prone to breakage during cleaning. We will flag condition before proceeding.
- Window cleaning — not included in Standard or Deep Clean flat rates; available as a separate service
- Full room steam (All Hard Surfaces) — $80/room upgrade; see sanitization detail above
- Inside cabinet interiors — cabinet policy applies to occupied homes; interior cabinet cleaning requires prior arrangement
- Inside oven / refrigerator — available as individual add-ons; quote on request
- Dish washing — not included in any flat-rate scope; must be arranged in advance
- Shelves with items — shelves holding personal items are dusted around, not cleared and reset; declutter before arrival for full coverage
Add-On Options
| Add-On |
Price |
| All Hard Surfaces — Full Room Steam Sanitization |
$80 / room |
| Window Cleaning |
Quote on request |
| Blind Cleaning — plastic/vinyl blinds cleaned at owner's risk; UV brittleness may cause breakage |
Per hour |
| Inside Oven |
Quote on request |
| Inside Refrigerator |
Quote on request |
To add any of these to your upcoming visit, reply to this email or call (314) 888-5325.
Special Surfaces — Let Us Know
Do you have any surfaces that require a specific cleaner or special handling?
Common examples:
- Marble, travertine, quartzite, or unsealed natural stone
- Hardwood with a manufacturer-specified finish or oil treatment
- High-gloss lacquer, custom cabinetry, or antique surfaces
- Any surface where you supply your own cleaner
Reply to this email with any surface notes before we arrive. We will add them to your permanent property file and brief your specialist before the visit — especially important on a first visit.
Recurring Schedule — What You Get
Clients on a recurring schedule receive benefits one-time visits do not:
Weekly
20%
off every visit
Bi-Weekly
15%
off every visit
Monthly
10%
off every visit
- → Priority scheduling — your recurring slot is protected and reserved ahead of new bookings
- → Same dedicated Certified Cleaning Specialist each visit — continuity of scope and familiarity with your property
- → 4th-visit perk — every 4th recurring visit, you receive a complimentary All Hard Surfaces room steam upgrade ($80 value) applied to one room of your choice
🔒
Background-Checked Specialists
🛡️
$2M Liability Insured
🏠
Family-Owned & Independent
✅
100% Satisfaction Guaranteed
Why steam sanitization? High-temperature dry vapor achieves two effects simultaneously: it destroys bacteria and biological material at the cellular level, and breaks the mineral adhesion from hard-water deposits that standard wiping cannot fully reach. Every visit includes targeted sanitization on wet-zone fixtures — no add-on required.
Further reading:
The Case for Steam Sanitization in Home Cleaning
·
What to Expect From Your First Deep Clean
Questions before we arrive?
Reply to this email or call (314) 888-5325. We will confirm any add-ons and update the scope before the visit — not after.