Today
Hi [FIRST_NAME] — your Bravo Maids appointment is confirmed. Here is everything about the visit: what we will do, what is not covered by default, and what you need to have ready.
Appointment Details
Service:
[SERVICE_TYPE]
Date:
[DATE]
Arrival Window:
[TIME_WINDOW]
Address:
[ADDRESS]
Specialist:
Your dedicated Certified Cleaning Specialist
Total:
[PRICE]
Before We Arrive — Action Required
Please confirm these before the arrival window:
- Power must be active at [ADDRESS] — service cannot be completed without it.
- Water must be running — required for all wet-zone sanitization and equipment.
- Clear access to the property at the start of the [TIME_WINDOW] window.
- Remove personal items from surfaces you'd like cleaned (countertops, desks, bathroom vanities).
- For occupied homes: cabinet interiors will not be opened per our Cabinet Barrier protocol — surface cleaning only unless otherwise arranged.
What Your Specialist Will Do
- ✓ Dust all reachable horizontal surfaces, shelves, ceiling fans, and light fixtures
- ✓ Vacuum all floors, carpets, rugs, and upholstered furniture surfaces
- ✓ Mop all hard-floor surfaces with a HEPA-rated microfiber system
- ✓ Wipe down kitchen countertops, stovetop, and exterior appliance surfaces
- ✓ Clean and sanitize bathroom sinks, vanities, mirrors, toilets, and tub/shower surrounds
- ✓ Apply 275°F thermal shock steam to all wet-zone fixtures (see below)
- ✓ Empty and reline all trash receptacles
Steam Protocol — The Distinction
Standard fixture steam is included. Full-room steam is an upgrade.
Standard (included):
Targeted 275°F dry vapor on wet-zone fixtures — toilet, sink, faucet hardware, shower/tub floor, and surrounding grout. On every visit.
All Hard Surfaces ($80/room):
Extends steam to the entire room hard-surface footprint — all tile floors, full grout lines, baseboards, and hard walls. A volumetric upgrade per room.
Exclusions (always):
Wide-plank hardwood and high-gloss lacquer are excluded from steam treatment.
Not Included in Your Flat-Rate Scope
The following require a separate quote or add-on arrangement:
- Blind cleaning — per-hour basis only; not in flat-rate scope. We do not assume liability for plastic or vinyl blinds — UV exposure makes the slats brittle and prone to breakage. Your specialist will flag condition before proceeding.
- Full room steam (All Hard Surfaces) — $80/room upgrade; see above
- Inside oven / refrigerator — available as add-ons; quote on request
Special Surfaces
Do you have any surfaces that need a specific cleaner or special handling?
Examples: marble, travertine, unsealed stone, hardwood with a specific finish, high-gloss lacquer, or any surface where you supply your own cleaner.
Reply to this email with any notes and we will add them to your permanent property file and brief your specialist before the visit.
Recurring Schedule — What You'd Get
Recurring clients receive benefits one-time visits do not:
Weekly
20%
off every visit
Bi-Weekly
15%
off every visit
Monthly
10%
off every visit
- → Priority scheduling — your slot is protected and held ahead of new bookings
- → Same dedicated Certified Cleaning Specialist every visit
- → 4th-visit perk — complimentary All Hard Surfaces room steam upgrade ($80 value) applied to one room of your choice
🔒
Background-Checked Specialists
🛡️
$2M Liability Insured
💰
Living Wage Employer
✅
100% Satisfaction Guaranteed
Need to reschedule? Act now.
Call us immediately at (619) 853-3200 — do not reply to this email if time is critical.
We'll have your home at a clinical hygiene standard by the time we're done.
Questions before we arrive? Reply here or call (619) 853-3200. We will confirm any add-ons and update the scope before the visit — not after.