Hi Sienna,
Georgia wrapped up at your property earlier today and I wanted to reach out personally — because something went wrong on our end that shouldn't have.
We sincerely apologize for the friction with your second bathroom. Our team identified a parameter anomaly in our booking software that incorrectly registered your reservation as a two-bedroom, one-bathroom configuration. We take full ownership of that system failure, and we've corrected your property profile to accurately reflect your two-bedroom, two-bathroom layout going forward.
Out of curiosity — how was your experience with Georgia today? Did everything she completed meet your expectations, and did you notice any issues with the areas she covered?
If everything looked great — I'm really glad to hear it. If you have a spare 60 seconds, a quick Google review means the world to our team and helps other homeowners find us.
If anything was missed or fell short — please reply directly to this email and I will personally make it right. That's our guarantee, no questions asked.
Either way, thank you for trusting us with your home today. It genuinely means a lot.